Refund policy

Refund Policy
We offer a 60 day return policy based on the information below. All shipment costs for returns are the responsibility of the customer.


Return, Refund, Missed Shipment, & Damages Policy

Damaged-in-Transit Orders
If your order is damaged during transit, please let us know. We will send you a replacement and handle the claim with the shipping carrier.

Returning Items
If you no longer want a product, it can be returned in new, unopened condition. Please note that return shipping costs are not covered by us. Once the item arrives back, we will inspect it, and if approved, we will issue a full refund of the item cost, minus our original shipping cost and a 25% restocking fee.

Refunding Orders
If you wish to refund an order before it has shipped, please contact customer care. We will provide a full refund minus a 5% processing fee.

Missed Shipments
If a shipment carrier exhausts its delivery attempts, the items are returned to us by default.

  • To re-ship the order: An invoice will be sent with the shipping charges. If your address is commercial, we recommend changing it to a residential one so the carrier can leave the package if no one is present to receive it.

  • To refund the order: We will inspect the items to ensure they are still in sellable condition after their journey. We will then provide a full refund minus our original shipping cost and a 25% restocking fee. The shipping cost deduction applies even to orders that qualified for free or flat-rate shipping.

Return Address:
Meadow & Fern
P.O. Box 446
DeForest, WI 53532

Return Inquiries:
hello@meadowandfern.com

When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If your return is damaged or destroyed in transit, you are responsible for filing a claim. Using tracking or insurance greatly facilitates the claim process.

It may take up to 1-2 business weeks for us to receive your return. We recommend shipping with a carrier that offers tracking and insurance, as we are not responsible if the carrier destroys return packages or if we do not receive them.